Information Systems & Information Security Department

The department's vision is to make the Council a smart, digital, secure and advanced local authority that puts residents at the center and uses technology as a tool for continuously improving public service.

The Council is in an ongoing process of upgrading its information systems, expanding its online services and improving its internal work processes.

As part of this, the Council is advancing digital solutions, central information systems, cloud services, online forms and technological tools designed to shorten handling times, reduce manual work and make services accessible to residents efficiently and clearly.

Among other things, the department is responsible for the following areas:

• Managing and upgrading the Council's computing and communications infrastructure.
• Advancing online services and digital forms for residents.
• Managing organizational information systems and supporting the Council's departments.
• Implementing solutions for information sharing and efficient work between departments.
• Managing the Microsoft 365 environment and approved cloud services.
• Improving the availability, reliability and continuity of computing systems.
• Managing permissions and access to information systems.
• Implementing information security, cyber defense and privacy protection controls.
• Promoting employee awareness of safe use of digital systems.

One of the department's main goals is to expand the Council's digital services, so that residents can receive information, submit requests and carry out online transactions simply and accessibly.

The digital systems are developed with user experience, accessibility and transparency in mind, aiming to reduce the need to visit the Council offices in person and to improve the quality of service to residents.

Among other things, digital services will make it possible to:

• Receive information and updates from the Council.
• Submit requests and forms online.
• Contact the Council's departments through digital channels.
• Register for services, activities and programs, subject to service availability.
• Improve transparency, handling times and the service experience.

The move to digital services requires careful protection of information systems and the information managed in them.

The department works continuously to protect the Council's computing systems and digital services, applying principles of information security, permission management, backup, monitoring, security updates and protection against cyber threats.

The Council attaches great importance to protecting the privacy of residents, employees and anyone who contacts it.

In every new digital process, privacy and information security aspects are reviewed, including minimizing the collection of unnecessary information, setting appropriate permissions, and safeguarding information according to its sensitivity and legal requirements.

Alongside improving service to residents, the department works to give Council employees a more unified and convenient digital work environment.

Implementing advanced tools, document sharing, digital forms and automation of repetitive processes helps employees work more efficiently and provide better, faster service.

The department explores and advances new technological solutions, including cloud services, information and knowledge management systems, automation tools, self-service solutions and advanced tools that support decision-making and service improvement.

For inquiries about information systems, digital services and information security, you can contact the Information Systems & Information Security Department by email:

The Information Systems & Information Security Department will continue working to upgrade digital services, strengthen information security, improve work processes and make advanced services accessible to all residents of Kafr Yasif.

Our goal is clear: a smarter, more digital, more secure and more accessible Council – for the benefit of residents, employees and the entire community.